The relationship between NuFocus and its clients is an ongoing and evolving process. Our clients asked for an INTERNET solution for communicating with our "help desk".

Our sophisticated call tracking system, (FocusPoint) developed over the last five years allows our help desk technicians track any pertinent information about a service call or any technology related solution to the client.  The system functions on the Internet and can provide a variety of standardized reports, customized to service our customers' needs.

We built FocusPoint, which offers all our clients the ability to place a service call; check the status of a service call; manage "mission critical" service requests, and escalate a call.  FocusPoint also delivers asset management tools, procurement options and an on-line customer satisfaction feedback inquiry measures the performance of services rendered.

Last, administratively easy and friendly---no more put on hold or in voice mail.  All of the necessary communication about any service issue or request done in less than a minute.

FocusPoint Features

• Placing a Service Call Online
• Checking the Status of a Call
• Escalating a Call
• Standard Completed Calls
• Instant Call Closure
• Procurement
• Asset Management

FocusPoint is available to those organizations, Help Desks, and Service Companies who want to manage their service or assets for a licensing fee.

We invite you to experience the ease and functionality of our system by clicking on the FocusPoint Instruction button below. Feel free to provide NuFocus with feedback on this product, so we can better serve you the customer.

Take a guided tour of FocusPoint